Cancellation,Return & Refund Policy

 

CANCELLATION, RETURN & REFUNDS 

  • Orders placed with local retailers cannot be cancelled

  • Refund/returns for orders can only be requested by customers if they refuse to accept the product at the time of delivery due to receipt of unboxed, physically damaged or expired product 

  • Manufacturer warranty is applicable on all products

  • Once your refund request is received and agreed by retail partner, we will send you an email to notify you of the approval or rejection of your refund. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days 

LATE OR MISSING REFUNDS (IF APPLICABLE)

  • If you haven’t received a refund yet, first check your bank account/credit card statement again. Then contact your bank/credit card company, it may take some time before your refund is officially posted.

  • If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected] with your order ID

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